We believe in reducing the cost of pet ownership and work hard to minimise charges whilst maintaining an excellent quality of service. We offer 2 Delivery Options when placing your order:
| Standard Rates
|Express||£5.95||(next day) when ordered before 1pm||Not available in Scotland*|
FREE Delivery on our 'Standard Rates' service on orders over £50.00!
(Please note we are unable to deliver to the following postcodes: HS1-9, IV1-36, IV40-49, KA27-28, KW14-17, PA20-49, PH17-26, PA30-44, PH49-50, ZE1-3, BT21-26, 29-35, 38-91, IM1-9 & 99, TR21-25, PO33, plus the Channel Islands)
For our 'Standard Rates' service we will usually despatch your order within 24 hours of receipt and you should receive your order within 2-3 working days (excluding bank holidays)
For our ‘Express’ service, we will usually despatch the order the same day if placed before 1:00pm on a working day (excluding UK bank holidays) so that you receive your goods the very next working day.
All customers will be sent an order confirmation email immediately and another email confirming that your order has been despatched and is on it's way. If you don't receive an order confirmation email please check the 'Junk' or 'Spam' folder on your email client or call our customer services team on 01753 886166.
We want you to be delighted with your product, if for any reason you are not, then we will be happy to arrange a collection and a full refund or credit, whichever you choose. When wanting to return an item, please call us first so that we can arrange the collection.
Please ensure that the item is in its original condition in its original packaging and any items that were linked to that item (for example, instruction manuals etc) are with the item. Please ensure the products for return are suitably packaged so as to arrive back with us in as new condition, as we cannot accept liability for goods returned to us if they arrive damaged. Please note that we reserve the right to charge the return carriage fee in certain circumstances. For full details please see our terms and conditions.
* Unfortuntely we are also unable to offer the Express delivery option in Scotland due to the costs that our Courier levies for this so all orders sent to Scotland will be sent on our Standard Rates 2-3 days service.